Questions & Answers
Swedishbeds
Questions & Answers
Our customer service team is here to help you – and you can find answers to your questions right here.
Questions & Answers
How long is your delivery time?
Our delivery time is currently 3–5 weeks, but sometimes it can be both shorter and longer depending on the nature of the order. The transport company delivering your bed will contact you as soon as they have received the bed. You can then agree between yourselves on which day suits you for delivery.
If you live near our factory, we will call you no later than the day before delivery and book a time. If you are unable to receive the bed at that time, we will schedule another day.
NOTE! We cannot schedule delivery before the bed is fully built. We also cannot promise a specific delivery date.
Do you deliver outside Sweden?
We currently deliver within Sweden, but for a shipping fee that you cover yourself, we can deliver the bed abroad. The cost depends on where you want it shipped. Of course, we can help you get a price for the shipping cost.
How does the 14-day open purchase work?
If you are not satisfied with your purchase and want to exercise your right of withdrawal, you have 14 days from the day you received your order. Within 14 days, you must contact us by phone or email and state that you want to exercise your right of withdrawal.
If you do not want to use the option above, you can use the standard form for exercising the right of withdrawal provided by the Swedish Consumer Agency (see www.konsumentverket.se)
The product(s) must be in their original condition and well packaged so the package is not damaged during transport. If it is damaged, a deduction for diminished value may be applied. Read more in our terms of purchase.
How do I return my item?
Want to return or exchange an item? Then ALWAYS contact us first at tel: 0221-288 99 (weekdays 10–15) and provide your order number. Once we have received and approved your returned item, we will, according to your wishes, either deliver a new item or give you a full refund.
How do I make a complaint about my item?
To help you in the easiest way, please fill in this form:
Make a complaint here! Follow the link >
– Your order number (you can find this in your order confirmation)
– A clear description of the problem
– Photos showing the defect(s)
– Photos of the packaging in case of transport damage
Can I postpone my delivery/order?
If you wish to postpone an order, please contact customer service at kundservice@sangfabriken.se or call 0221-288 99 (weekdays 10–15). Otherwise, you can add a note to your order that you want it delivered on a certain date, and we will contact you before delivery to agree on a date that suits you.
Can you try out your beds?
Here you can visit our showrooms to try out and test our beds.
Showroom
How do Sängfabriken’s beds compare to your competitors’?
We can always offer beds in all price ranges. If you find a bed you like from a competitor, it’s very possible we have one of equivalent quality and the same comfort at a more favorable price. Contact our customer service and we’ll help you find what you’re looking for!
Where are Sängfabriken’s beds made?
We own three factories where our beds are produced. One factory in Valskog in Sweden and two in Lithuania, where we have both sewing and component manufacturing. All under the same parent company. Your bed may therefore be made either in Sweden or Lithuania, depending on how production is planned. This allows us to offer the highest quality at the best price, without middlemen.
What should I keep in mind when receiving a delivery?
When your order is delivered, it’s important that you check your package/packaging, although it’s not always possible to do so together with the driver.
Ideally, you should do it with the driver right when you receive your package so you can inspect all the packaging together and make notes on the delivery note about any visible packaging damage. (Better to write once too many than not at all. Make sure the driver signs.)
When receiving your delivery, you should do the following.
– Count the number of packages
– Make notes
– Photograph any damage
– Contact the carrier and our support (Sängfabriken) so we are aware of it.
If you have home delivery to your door, it’s important that you are at home when receiving the goods to carry out the checks above. Any separate agreements with the driver, such as leaving the item even if you are not at home, are at your own risk.
Which firmness should I choose?
It’s important that you choose the right firmness for your bed, both so you lie comfortably and so the bed has the right conditions to last as long as possible. To help you find the right firmness, we’ve put together a bed guide. Click here and scroll down to firmness selection >
My bed is too firm/soft—what can I do?
If you find that your bed is too firm or too soft, there is often an option to change the firmness for up to one year after you’ve received the bed. Contact our customer service for more information and prices.
Keep in mind that it takes some time for your body to get used to your new bed. That’s why we recommend that you always wait a month before deciding whether the bed is too firm or too soft.
Can I put together my own bed with headboard, legs and fabric?
Absolutely! Contact our customer service and we’ll help you.
Are there two motors on adjustable double beds?
Yes, for adjustable beds 160 and above, there is one motor on each side, controlled with a wireless remote control.
You can lower and raise both the top and bottom of the bed.
What motor do you use for the adjustable beds?
We use Linkak TD5 and TD5 Advance motors for our adjustable beds.
I bought a bed from you before and now I want to buy a headboard in the same fabric—can I?
Absolutely! Contact our customer service and we’ll help you.
NOTE! We always manufacture all parts for a bed using fabric from the same fabric roll to avoid shade variations. If you order, for example, a headboard afterwards, there may therefore be a slight shade difference between it and your bed.
How do Swedishbeds’ beds compare to your competitors’?
We can always offer beds in all price ranges. If you find a bed you like from a competitor, it’s very possible we have one of equivalent quality and the same comfort at a more favorable price. Contact our customer service and we’ll help you find what you’re looking for!