Swedishbeds

Terms and Conditions

Read our Terms & Warranties

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Shipping on favorable terms

We will help you with the delivery of your new bed. Ask us in-store for full delivery terms.

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Secure in-store purchases

You can touch, feel, and try out your bed in-store so you know exactly what you're getting.

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Warranties & Security

We offer generous warranties on our beds. Full warranty terms are available in our store.

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Secure in-store payment

We offer secure and convenient payment options directly in-store.

Terms and Conditions – Swedishbed

Summary of our purchase terms

Here you will find an overview of the purchase terms for Swedishbed. As we focus entirely on personal service, all sales take place directly in our physical store. This means you can calmly and comfortably try out the right bed with our experts. Detailed and complete terms regarding warranties, delivery, and service are always provided to you in print or explained on-site.

  • Sales only in-store – not via webshop
  • Prices & discounts: Displayed in-store based on selected size, firmness, and variant
  • Delivery: We offer home delivery; terms and scheduling are agreed upon at the time of purchase
  • Custom orders: Beds can be adapted to your specific wishes
  • Warranties: Extensive product warranties (read more in-store)
  • Payment: Secure payment methods directly on-site

Below you can read an overview of our general terms and conditions. If you have any questions, you are always welcome to call us or visit us in-store.

These purchase terms apply to the purchase of products in Swedishbed's physical store in Alicante/Torrevieja. Our terms comply with current consumer legislation for physical retail sales.

Quick overview

  • All sales are made through personal visits to our store.
  • Home delivery and additional services (e.g., carrying in/assembly) are agreed upon at the time of purchase.
  • Full warranty and return terms are available in-store.
  • Custom-made and bespoke products are uniquely manufactured for you after an approved order in-store.

1. Prices & payment

All prices in the store are stated in euros (€) including applicable VAT (IVA). The price agreed upon in-store and stated on your sales receipt/order confirmation is the one that applies.

We offer secure payment options directly at the checkout. You can pay with the most common bank/credit cards or according to other payment solutions presented in the store.

1.1. Price and discount information

Any prices in marketing or on displayed models may vary depending on the bed's size, fabric choice, legs, and other accessories. The final price for your unique combination is calculated and approved by you on-site before the purchase is completed.

2. Delivery & shipping

We offer home delivery of beds on favorable terms. Transport is carried out by local shipping partners. Detailed delivery terms, prices for shipping, and estimated delivery time are determined in connection with your purchase in-store.

Delivery in brief

  • Delivery time varies depending on whether the item is in stock or made to order.
  • Options for carrying in and assembly can be arranged in-store.
  • The customer is responsible for ensuring that the transport can reach the property (clear passage through doors/stairs).

2.1. Customer responsibility upon delivery

It is the customer's responsibility to ensure that the purchased bed/furniture can be brought into the residence. Check and measure doorways, stairwells, and elevators before making the purchase. If carrying in or assembly has been purchased as an additional service, the area where the bed is to be placed must be cleared and prepared before the delivery personnel arrive.

2.2. Receipt control and damages

Upon receipt of the delivery, the goods must be carefully inspected together with the driver. Any visible damage to packaging or product must be noted directly on the consignment note before signing. Other hidden defects or transport damages must be reported to our customer service as soon as possible after receipt.

2.3. Disposal of old bed

When purchasing a new bed, you can inquire in-store about our options to help with the disposal of your old bed. This service must be booked in advance and is conditional on the old bed being disassembled and in a hygienically acceptable condition.

3. Right of withdrawal, open purchase & exchanges

Since all sales take place in our physical store – where you have the opportunity to examine, try out, and receive personal advice on the products – the Distance Contracts Act (right of withdrawal online) does not apply.

What applies regarding any open purchase, right of exchange for stock items, or the possibility of comfort exchange/firmness exchange for mattresses varies between different models. The specific rules for the bed you choose will be presented and documented in-store at the time of purchase.

3.1. Exceptions for custom-made products

Beds and accessories that are manufactured, custom-ordered, or uniquely adapted to your wishes (e.g., choice of specific fabrics, unusual dimensions, or special firmnesses) cannot be canceled, exchanged, or returned once manufacturing has begun.

4. Complaints & warranties

We take pride in delivering products of the highest quality. If a product should, against expectations, prove to be defective, we apply current consumer legislation for product defects.

In addition to statutory rights, we provide comprehensive warranties on frame sides and spring breakage for most of our bed models. As the warranty period and scope differ depending on the bed manufacturer and model, you can read more about the exact warranty terms in-store or on your attached warranty certificate.

For us to handle a complaint case in the best possible way, we ask you to contact us at our phone number or visit the store. Have your receipt/order document ready and be prepared to show pictures of the defect you wish to complain about.

5. Colors and product deviations

The lighting in the store compared to the light in your home may make fabrics appear slightly different. Minor shade differences may also occur between different manufacturing batches of fabrics. Our staff will gladly help you look at fabric samples in different lighting in the store so you feel confident.

Contact & Store Information

Welcome to visit us to try out your next bed or to read our full terms and conditions.

Swedishbeds
Region: Alicante / Torrevieja
Phone: +34 604 433 907
Email: info@ecolifebeds.es